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Creating a Culture of Internal, External and Eternal Customer Service

Creating a Culture of Internal, External and Eternal Customer Service
Friday, March 23, 2018
Time: 9:00 am to 3:30 pm
WCU at Biltmore Park, Asheville NC
Fee: $119

This workshop can also be used towards the Event Planning Certificate. You will be given an option to register for six workshops for $640 during the registration process to complete the certificate.

Providing the highest level of customer service is critical to the profit and success of an organization. This workshop will review eight commandments of customer care, which provide a basis for exceptional customer service no matter what type of service is delivered. At the end of the workshop, participants will be able to identify their internal customers, and the effect of internal customer service on the external service provided to customers including patrons, clients, students, vendors and patients. Participants will learn how to use exceptional internal and external customer service to create an eternal customer; ultimately increasing the organization’s service reputation and customer loyalty. By learning to apply the eight commandments to their own organization and knowing how to assess their own level of service, participants will learn how to move their interpersonal skills to the next level.

If you choose the "Pay-by-Check" Option, please make your check payable to Western Carolina University and mail to WCU Office of Continuing Education, 69 East University Way, Cullowhee, NC 28723. Invoices are sent only upon request. If required, please email jcthompson@wcu.edu.

It is advised that you register through Firefox or Explorer rather than Chrome to ensure the registration process is successful. You will receive a confirmation by email once your registration is successfully submitted. If you do not receive an email confirmation you may not be registered. In this case, please call 828-227-7397.
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Creating a Culture of Customer Service

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